East Brunswick Public Library :: Customer Policies East Brunswick Public Library :: Customer Policies East Brunswick Public Library :: Customer Policies
 
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Customer Policies

Circulation Policy and Regulations

A. LIBRARY CARDS

Statement of Responsibility

All cardholders accept responsibility for any use of their library card and agree to abide by library policies and procedures. Cardholders must present their library card or their mobile device with their library card barcode on it for all account transactions. Cardholders must pay for all lost or damaged materials and pay all fines and fees incurred on their card. Lost or stolen cards must be reported immediately and change of name, address, or phone number should be reported promptly.

All circulating materials may be checked out to every valid cardholder. Parents and legal guardians are responsible for all fines, fees, lost or damaged items on their children's library cards until 18 years of age.


1. Residents

a. All individuals who reside or own property in the Township of East Brunswick must use a valid library card or their mobile device with their valid library card barcode on it issued by the East Brunswick Public Library ("The Library"). Residents applying for and renewing an East Brunswick Public Library card must provide in-person, current proof of residence, or a current tax bill on property owned. All resident cards are renewable every two years.

b. The Library issues a library card to a person from birth to 18 years of age only with in-person authorization by a parent or guardian, or to a student participating in a school class trip whose parent or guardian has granted permission via a completed library card application.

c. Students from age 14 to 17 presenting a valid school ID may secure a provisional library card, which will allow borrowing privileges for three weeks. By the end of this period, the student must return a library card application with a parent or guardian’s signature, or the card will be canceled.

2. Non-Residents

a. Non-Resident Student

The Library issues full service library cards to non-resident students attending East Brunswick public schools, private schools in East Brunswick, or Middlesex County Vocational-Technical High School in East Brunswick as part of their high school curriculum. Cards issued to non-resident students are valid through the current school year ending August 31. The Library requires the student to provide proof of attendance to obtain a full service card.

b. Works-in-Town

The Library issues full service library cards to individuals who are regularly scheduled to work 20 or more hours per week in East Brunswick. Applicants must present a letter annually from his/her employer stating that he/she works 20 hours or more per week, and present a pay stub or cancelled check as proof of employment. Individuals teaching in public or private schools located in East Brunswick and Township employees are exempt from the 20 hours a week minimum schedule. Non-resident Township employees who are classified as "Seasonal" are not eligible for an East Brunswick Public Library card.

c. Purchased Cards

All purchased cards are valid for one year from the date of purchase. Additional cards are  issued to other family members residing at the same address for an additional $5 each.

i. A "Print Materials" card entitles the purchaser and immediate family to borrow books, e-books and downloadable audiobooks, iPads, English as a Second Language materials, magazines, children's book and tape sets. The annual fee for this card is $75.

ii. A "Media" card entitles the purchaser and immediate family to borrow digital video discs (DVDs), audio books, e-books and downloadable audiobooks, iPads, compact discs, video games, and English as a Second Language materials. The annual fee for this card is $50.

iii. A "Full Service" card entitles the purchaser and immediate family to all of the materials, programs and services afforded a resident cardholder. The annual fee for this card is $125.

iv. A "Business Library Card"entitles the BRC member and current employees access to all the materials, services, and programs offered by the Library. One library card is issued to the BRC member's name and this card must be presented by current employees to access all materials, services and programs. The annual fee for this card is $175.

d. Volunteers of East Brunswick Township

The library issues full service library cards to individuals who are current volunteers of the East Brunswick Township First Aid Squad or the Volunteer Firefighter's Squad. Individuals volunteering as either a First Aid Squad member (EMT) or a volunteer firefighter, for any amount of hours, must provide annually a current letter from the East Brunswick Township or Department where they volunteer, stating they are a current volunteer of the First Aid Rescue Squad or the Volunteer Firefighter's Squad.

The full service library card entitles the individual and immediate family to all the materials, programs and services afforded a resident cardholder. The annual fee for this card is waived as long as the individual is a current volunteer.

3. Replacement of Cards

The Library charges a $5.00 non-refundable replacement fee for lost library cards. At no time is any individual permitted to use more than one valid card.

4. Use of Cards By Others

Resident cards are issued to individuals. A resident card may be used by other family members or a caretaker with the cardholder’s permission, unless that member's own borrowing privileges have been revoked.

Non-resident cards are issued to families and may be used by other family members residing at the same address. Works-in-Town cards and Non-Resident Student cards are issued for individual use only, and are not eligible for use by other family members. No cards are transferable for use by non-family members under any circumstances. The Library reserves the right to require another form of identification when a card is presented for use.

5. Lost or Stolen Cards

Cardholders must immediately report a lost or stolen card to the Circulation Department. Cardholders are liable for materials charged out from the time of loss to the time reported. The cardholder's maximum liability for materials charged on a reported lost or stolen card is $50.

B. OVERDUE MATERIALS

The Library sends the cardholder up to three notifications of overdue catalogued and uncatalogued materials. However, the responsibility for returning borrowed materials and paying all fines and fees accrued is not conditional upon the cardholder receiving overdue notification. The Library revokes borrowing privileges when $5.01 or more in overdue fines, fees, and/or lost materials is posted on the cardholder's account. Staff  restores borrowing privileges promptly when materials are returned, found, or paid for and accounts are settled.

The Library offers customers pre-overdue courtesy reminder notices, via email only, for items coming due in 3 days. Customers can sign-up for email notification on The Library's website @ www.ebpl.org or during library hours by telephone @ 732-390-6950 or in-person at the Circulation Desk.

The Circulation Manager is authorized to revoke privileges at any time before issuing notices, when abuse of borrowing privileges so warrants.

The Library uses any legal means available to effect return of materials, including securing the services of a commercial collection agency and/or prosecuting in municipal court under pertinent laws and ordinances. In addition to the charges, a service fee of $10 is charged to the cardholder when a collection agency is utilized.

1. Fines

Fines are charged on overdue materials for each day The Library is open, according to the current fine schedule, with the following exceptions:

a. Fines are not charged for any day on which The Library has a delayed opening or early closing due to a holiday, inclement weather, or other unforeseen circumstance.

b. Fines are not charged for any weekday on which the East Brunswick Public Schools are closed for the day due to inclement weather.

c. Fines are not charged on other days of inclement weather at the discretion of the Director.

2. Claims Returned Materials

When a library cardholder notifies The Library that an item was previously returned, the library staff set the item to a status of claimed returned, the item continues to accrue fines, and fines are posted on the cardholder’s account while staff conduct a thorough search for the item. Staff notify the cardholder of search results within 14 days after notification by posting a message on the library card account or by telephone. The Library’s circulation system automatically changes the status of claimed returned materials to “Lost” status when the materials are 14 days past due. At that time, the overdue fines change to the price of the materials and the price of the items are posted to the customer’s account. If the cardholder returns the claimed returned materials, the cardholder is charged the overdue fines plus all additional prior fines accrued for each overdue item.
The Circulation Manager is authorized to resolve cases in which the cardholder claims the materials have been returned but cannot be located within The Library.

3. Lost Materials

The Library’s circulation system automatically changes the status of overdue materials to “Lost” status when the materials are 25 days past due. At that time, the maximum overdue fines changes to the price of the materials and the price of the items are posted to the customer’s account. If the cardholder returns the lost materials, the cardholder is charged the maximum overdue fines plus all additional prior fines accrued for each overdue item.

C. BORROWING RECORDS

The Library does not maintain records of what individuals have borrowed and returned in the past, except when overdue fines, and/or charges for lost/damaged materials have accrued or have been paid for. All information on the individual cardholder is confidential except for notification and collection of overdue materials.

D. CHARGES FOR LOST, DAMAGED, OR UNRETURNED MATERIALS

The Library does not charge the cardholder for  damage due to normal use. Library materials that are damaged due to normal use remain the property of The Library.

The Library charges the cardholder as indicated below for damage beyond normal use. Customers may keep damaged materials for which they have paid. The Library holds returned damaged materials for four weeks before disposal.

1. Audio Books

The Library charges the cardholder the full price listed in the library catalog or listed on a current Internet retail site for lost, damaged, or unreturned audio books. The Library considers an audio book to be damaged if any part of the original cover, or original accompanying material or a cassette or compact disc is lost or damaged beyond normal use. The Library charges the cardholder $10.00 for a lost or damaged cassette or compact disc if a replacement is available from The Library's vendor. A returned audio book that is damaged or that has missing parts remains the property of The Library unless the customer pays the full price for the audio book.

2. Books

The Library charges the cardholder the original purchase price for lost, damaged, or unreturned books. The Library considers a book to be damaged if any part of the book, cover, or accompanying material is lost or damaged beyond normal use.
The cardholder has the option of providing a replacement book instead of paying for a lost item. The replacement copy must be the same title and edition, and must be new.

3. Children’s Book and CD Sets

The Library charges the cardholder the full price listed in the library catalog or listed on a current Internet retail site for lost, damaged, or unreturned book and CD sets. The Library considers a book and CD set to be damaged if any part of the book, CD, cover, or accompanying material is lost or damaged beyond normal use.

4. Compact Discs (CDs)

The Library charges the cardholder the full price listed in the library catalog or listed on a current Internet retail site for lost, damaged, or unreturned CDs. The Library considers a CD to be damaged if any part of the disc case, disc, original cover, or original accompanying material is lost or damaged beyond normal use.

5. Video Games

The Library charges the cardholder the full price listed in the library catalog or listed on a current Internet retail site for lost, damaged, or unreturned video games. The Library considers vedio games to be damaged if any part of the original cover, disc,original manual or other original accompanying material is lost or damaged beyond normal use.

6. Digital Video Discs (DVDs)

The Library charges the cardholder the full price listed in the library catalog or listed on a current Internet retail site for lost, damaged, or unreturned DVDs. The Library considers a DVD to be damaged if any part of the disc case, disc, original cover, or original accompanying material is lost or damaged beyond normal use.

7. English as a Second Language (ESL) Media

The Library charges the cardholder the price listed in the library catalog or listed on a current Internet retail site for lost, damaged, or unreturned ESL media.

The Library considers an ESL media item to be damaged if any part of the item, original cover, or accompanying material is lost or damaged beyond normal use.

8. IPads

The Library charges the cardholder the price listed in the library catalog or the current list price from the vendor the library uses for lost, damaged or unreturned iPads.  The library does not accept replacement iPads in lieu of paying for the lost item.  There is an additional $40.00 charge for the unreturned or damaged security case.

9. Magazines

The Library charges the cardholder the price listed in the library catalog or the current retail price for lost, damaged or unreturned magazines.  The cardholder has the option of providing a replacement magazine instead of paying for the item.  The replacement copy must be the same title, issue and must be new.

10. Uncatalogued Paperbacks

The Library charges the cardholder $5 for lost, damaged, or unreturned uncatalogued paperback books. The  cardholder has the option of providing a replacement paperback book in new condition.

Uncatalogued paperbacks circulate without unique identification that staff can trace. The Library does not charge a library cardholder for uncatalogued paperbacks s/he claims to have returned.

11. No Price Available

The Library charges the cardholder the following when no price is listed in the library catalog or on a current Internet retail site:

  • Adult Books $25
  • Audio Books $10 per cassette or disc
  • Children’s Audio Books $10 per cassette or disc
  • Children’s Book and CD Sets $10
  • Children’s Books $15
  • Compact Discs $18
  • Digital Video Discs (DVDs) $20 per disc
  • ESL Media $15
  • New Adult Books $25
  • Video Games $50

12. Refunds

The library does not refund the cardholder the price of lost, unreturned or damaged items that were paid for by the customer in the event that s/he finds the lost item. Once the cardholder pays for a lost, unreturned or damaged item, the item becomes the property of the cardholder.

Once a cardholder provides the library a replacement copy for a lost, unreturned or damaged item in lieu of payment, the replacement item is the property of the library and is not returned to the cardholder in the event that s/he finds the lost item.

E. REQUESTS

1. Cardholders may place requests for materials any time on the library website, www.ebpl.org; or, during library hours, by telephone to the Information desk, 732-390-6767, or in the library themselves at a library catalog terminal or with staff assistance at the Information desk.

2. Cardholders may not check out an item that another customer has requested.

3. Authorization to Pick Up Requests for the Cardholder

A cardholder may authorize specific person or persons to pick up requested materials. Library staff enter the names of authorized persons in the cardholder’s account. The authorized person(s) must present identification when picking up the cardholder’s requests.

4. Cardholders will be charged a $.50 fine to their library account for each hold they do not pick up or they do not cancel before the hold expiration date. Holds can be cancelled by the cardholder any time by using the Library’s online library catalog, or by telephone to the Circulation Department at (732) 390-6950.

F. RENEWALS

1. Cardholders may renew materials as set forth in Schedule 1: Loan Periods, Fees, Borrowing Limits.

2. Cardholders may renew materials any time on the library website, www.ebpl.org; the library's telephone messaging system at 732-390-6030 or, during library hours, by telephone to the Circulation department, 732-390-6950; or in the library themselves at a library catalog terminal or with staff assistance at the Circulation desk. The Library posts overdue fines and rental fees to the cardholder’s account at the time of renewal.

3. Cardholders may not renew any item that another customer has requested.

Adopted 5/21/02;
rev. 9/17/02 (holiday materials, delete ebooks);
rev. 10/21/03 (clarify charges for lost, damaged, or unreturned materials; raised non-resident card fees; raised videocassette, DVD, software, video game and slide projector fees)
rev. 4/13/04 (include Vo-Tech students; eliminate reciprocal borrowing)
rev. 3/29/05 (removed videocassettes)
rev. 9/27/05 (updated overdue materials, charges for lost damaged or unreturned materials, requests and renewals sections)
rev. 11/21/06 (elim. references to Media Dept.; change in DVD borrowing policy)
rev. 12/23/08 (added magazine section to charges for lost, damaged, or unreturned materials)
rev. 10/20/09 (added playaways, changed tapes to CD’s, revised Koha related items)
rev. 7/01/10 (added expired hold fine)
rev. 11/16/10 (added e-readers and downloadable audiobooks, amendment to student borrowing privileges)
rev. 2/8/11 (removed rental books)
rev. 5/17/11 (pre-overdue courtesy reminder)
rev. 6/21/11 (added one year limit to refund for returned items and smartphone barcode wording)
rev. 11/15/11 (no refunds for lost items)
rev. 3/9/12 (specified volunteer card issuance policy already in place)
rev. 9/18/12 (Business Library Card added)
rev. 2/18/14 (iPad added, lost item notification change)